Shipping Policy

Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.

Estimated Delivery Time (United Kingdom)
Estimated delivery time: 7–12 working days after dispatch.
Please note that delivery times are estimates and may vary depending on your location, courier delays, or seasonal demand.

Shipping Fees
We offer Free Standard Shipping within the United Kingdom.
No hidden customs fees or additional charges.
The price you see at checkout is the final price.

Tracking Information
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear in the system.

Delays
While we strive to deliver within the estimated timeframe, delays may occur due to:
High seasonal demand
Courier service disruptions
Weather conditions
Customs processing (if applicable)
We appreciate your patience and understanding.

Incorrect Address
Please ensure your shipping details are correct before completing your order.
We are not responsible for orders delivered to incorrectly provided addresses.
If you notice an error, contact us immediately at: support@softstep.uk

Lost or Damaged Packages
If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery confirmation so we can assist you promptly.