Refund Policy

At SoftStep, we aim to ensure customer satisfaction. This policy explains your rights regarding returns and refunds.

Returns
You have the right to return your item within 14 days of receiving your order, in accordance with UK consumer law.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within a reasonable timeframe.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons. These will be clearly stated on the product page.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.

Contact
For all return and refund enquiries, please contact:
Email: support@softstep.uk

Shipping Policy
This Shipping Policy outlines how orders are processed and delivered by SoftStep.

Order Processing
Orders are processed within 1–3 business days after payment confirmation.

Delivery Times
Estimated delivery times may vary depending on product availability and location. Estimated delivery times will be displayed at checkout or on the product page.

Please note that delivery times are estimates and not guaranteed.

Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.

Tracking
Where available, tracking information will be provided via email once your order has been dispatched.

Delays
SoftStep is not responsible for delays caused by customs, courier services, weather conditions, or other factors beyond our control.

Contact
If you have any questions about shipping, please contact us at:
Email: support@softstep.uk