Orders are processed within 1–3 business days.
Estimated delivery time is 7–12 working days after dispatch. You will receive tracking information once your order has been shipped.

Yes, we offer Free Standard Shipping within the United Kingdom.
There are no hidden fees at checkout.

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

Please allow 24–72 hours for tracking updates to appear.

We recommend checking our Size Guide available on each product page before placing your order.

If you are between sizes, we suggest choosing the larger size for a more comfortable fit.

If the size is not suitable, you may request an exchange or return within 10 days of delivery.

Items must be unused and in original condition.

Please contact our support team before returning any item.

We accept returns within 10 days of receiving your order.

Returned items must:

• Be unworn
  
• Be in original packaging
  
• Show no signs of damage
  

Return shipping costs may apply unless the item is faulty.

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue.

We will resolve the matter as quickly as possible.

Orders can be cancelled within 12 hours of purchase.

After this period, the order may already be processed and cannot be cancelled.

Most of our shoes fit true to size.

However, fit may vary slightly depending on the style and design.

We always recommend reviewing the size chart before purchasing.

You can reach our customer support team via:

📧 Email: support@softstep.uk

We aim to respond within 24–48 business hours.